zc4xx Privacy Policy —
Your Data Is Our Responsibility

zc4xx is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This Privacy Policy ("Policy") explains how zc4xx collects your personal information, how it is used, with whom it is shared, and how it is kept secure. It applies to our website, mobile platform, and all related services.

By using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please contact us before using our services.

zc4xx collects various types of information to help improve our service quality and provide you with the best possible experience. The sections below describe in detail what information we collect.

2.1 Information You Provide Directly

When creating an account or using our services, you may directly provide us with the following information:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (copy of national ID or passport)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank accounts)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Which pages you visited and how long you spent on them
• Date and time of login and logout
• Game play history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may also collect certain information from trusted third-party service providers. In such cases, the respective provider's own privacy policy also applies.

zc4xx uses your information only for lawful and clearly defined purposes. The purposes for which we process your information are described in detail below:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Ensuring login security
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers

3.2 Customer Support

• Answering your questions and resolving complaints
• Providing support via live chat and email
• Resolving technical issues as needed

3.3 Security & Fraud Prevention

• Protecting accounts against unauthorized access
• Detecting money laundering and suspicious transactions
• Preventing minors from using the platform

3.4 Service Improvement & Personalization

• Recommending games and offers based on your preferences
• Improving platform performance and user experience
• Conducting analysis and statistical research

3.5 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Reporting required information to regulatory authorities
• Resolving legal claims and disputes

zc4xx does not sell your personal information or transfer it to third parties for commercial purposes. However, some information may be shared in the following circumstances:

4.1 Service Provider Partners

Trusted companies that provide technical services, payment processing, identity verification, or customer support on our behalf may receive only the minimum information necessary. These partners operate under our instructions and may not use your information independently.

4.2 Payment Processing

Information required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment gateways. The respective institution's own privacy policy applies in such cases.

4.3 Legal Requirements

Information may be disclosed in response to a court order, legal process, or a valid request from a government authority. In such cases, we will provide only the information that is legally required.

zc4xx uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure core platform functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve service quality.
• Security Cookies: Help prevent fraud and cyberattacks.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some important platform functionality.

zc4xx has adopted industry-standard security measures to protect your personal and financial information. Our security framework is described below:

6.1 Technical Security

• TLS/SSL encryption is used for all data transmission
• Stored data is protected with AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active
• Two-Factor Authentication is available

6.2 Organizational Security

• Only authorized personnel have access to personal information
• All staff receive regular training on data protection
• A minimum-necessity principle is followed in data processing

zc4xx retains your information only for as long as it is necessary or legally required. The retention period depends on the type of information and the purpose for which it was collected:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are retained for the period required by law.
• Even after an account is closed, some information may be kept for a specified period to meet legal obligations or resolve disputes.
• If you opt out of marketing communications, that preference is recorded and respected.

Once the specified period has ended or the information is no longer needed, we securely delete or anonymize it.

You have the following rights regarding your personal information. Contact our support team to exercise any of these rights.

8.1 Right to Access Data

You may request at any time to know what information we have collected about you. We will provide a copy of your information within a reasonable time.

8.2 Right to Correct Data

If your information is inaccurate or incomplete, you may request a correction. Some information can also be updated directly in your account settings.

8.3 Right to Delete Data

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or contractual requirements.

8.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, such as direct marketing. We will respect your objection.

8.5 Right to Data Portability

In some cases, you may request your information in a structured, machine-readable format.

zc4xx is operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from minors.

An age verification process is followed during account registration. If a person opens an account using false information and is later proven to be a minor, that account will be immediately closed and the associated information will be securely deleted.

If you believe a minor is using our platform, please inform our support team.

We may update this privacy policy from time to time. In case of changes, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will notify you in advance via email or through the platform. By continuing to use our services after the updated policy is published, you will be considered to have accepted the new policy.

We can provide previous versions of the policy upon request. zc4xx always manages its users' information with transparency.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are always ready to handle identity verification, requests to exercise your data rights, and any privacy-related concerns.

Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

• Email: [email protected]
• Live Chat: Available directly on the platform